Waterproof Cruises

COVID-19 travel information

Detailed information about the impact of Coronavirus on expedition cruises.

Coronavirus (COVID-19) Company Update - 08 December 2020

Dear Traveler,

The worldwide COVID-19 situation is changing constantly, some countries are opening up for tourism again while others may remain closed for months. We are aware this makes booking a cruise or expedition a little different.

If you are making future travel plans, our travel experts are ready to assist you. Each of our cruises & expeditions is unique and has different terms and conditions. Through close contact with our partners we can offer flexible booking terms and cancellation policies, adjusted payment plans and early booking discounts. We will help you find the trip of your dreams and give you the peace of mind that your booking is flexible and secure in these changing times.

We will personally inform you in case your trip has been effected. The impact of COVID-19 is a concern to everyone in the travel industry, including us and our local partners. We therefore call upon our customers to exercise a sense of solidarity. If you are reconsidering your travel plans, please know that it would be much appreciated if you reschedule to a later date instead of cancelling your entire trip.

The Covid-19 protection measures are different per destination and per trip. We will have a good idea whether a trip will be cancelled or not approximately 30 days prior to departure at the latest.
If you have booked an expedition or cruise with us, we will contact you from the moment we have more information. In case your trip gets cancelled, you will have the opportunity to rebook and travel at a later time.
Unfortunately the prevailing COVID-19 situation, and the consequential travel restrictions, make planning the operations for the 2020-2021 winter season in Norway challenging.
Taking all factors into consideration and in effort to take early precautionary measures, we have decided to cancel all 2020 voyages onboard MS Malmo, MS Freya and MS Polarfront. All guests have been notified and have been rebooked to 2021.
Our Winter Whales of Norway expeditions in 2021 and 2022 are already open for bookings. At the time of booking you only pay a deposit. The final payment is due 3 months before departure.

You can cancel your reservation up to 3 months before departure. No questions asked. You will only lose your deposit.

If the voyage can’t take place due to corona measures in Norway, there are two options:
1) The travel date will be postponed to a date in the future.
2) The trip will be canceled by us and you will receive a voucher to use for booking a new trip.

If you cancel the trip yourself, our normal cancellation policy applies.

Please note that additional products like flight tickets and local excursions are excluded from above conditions.
In case we need to cancel the operations of our 2020 Winter Whales of Norway season due to the on-going COVID-19 measures, we kindly offer you to rebook your voyage to the same week next year. This will be on board the same ship and in the same cabin category (subject to availability). Your deposit will simply be transferred to the new voyage, and we will send you a new invoice reflecting your new dates.
If you are unable to travel during the same week next year, we will try to find another suitable date for you.
We will personally inform all guests about the options to cancel or change their booking.
The safety and well-being of our guests and crew continues to be our top priority. We are in close contact with the ship operators and we receive up to date details on the specific measures that will be taken to ensure your health and safety on board. This might include changes to the embarkation and disembarkation process, number of passengers on board, additional health checks, special cleaning of cabins and public areas, medical care on board and options for evacuation.
Winter Whales of Norway Expeditions:

All existing and new bookings for our 2020 Winter Whales of Norway season, will be free to rebook their trip to 2021 season at no costs in case we need to cancel the operations due to the on-going Corona virus measures.

Other expeditions & cruises:

In response to the outbreak, several expedition cruise operators have introduced risk-free (re)booking and cancellation policies. This often means lower deposits, delayed final payments and the opportunity to change your booking up to just days before departure, without charge.
Contact us for up to date information and details for the voyage you have in mind.
Yes! You can still make new bookings. Most expedition cruise operators have introduced risk-free (re)booking and favorable cancellation policies for new bookings.
This often means lower deposits, delayed final payments and the opportunity to change your booking up to just days before departure, without costs.
Contact us for up to date information and details for the destination and voyage you have in mind.
The main prerequisites for restarting any cruises or expeditions are the withdrawal of travel limitations and entry requirements by the destinations, and reliable flight operations by airlines.
To ensure your health and safety during our snorkeling activities in Norway, we have introduced a number of new procedures for the upcoming winter season.

Snorkeling masks and tubes
We strongly advise you to bring your own snorkeling set (mask and tube) with you for use during the voyage.
You can also use one of our snorkeling sets. However, you will be obligated to purchase a reusable mouth-piece for your personal use. This way we can ensure the snorkels are safe to use.

Cleaning of snorkeling gear
All guests keep the same dry-suit and snorkeling equipment during their entire stay on board and store these in their cabin. Together with our partners we have set up special cleaning procedures. After each voyage, all our snorkeling gear and dry-suits will be thoroughly disinfected.
The safety and well-being of our guests and crew continues to be our top priority. We receive regular updates from our partners and ship operators about the specific measures that will be taken to ensure your health and safety.

For travel to Antarctica, these measure are being coordinated by IAATO (International Association of Antarctic Touroperators), of which Waterproof Cruises & Expeditions is a member. For travel to the Arctic region we will follow the AECO (Association of Arctic Expedition Cruise Operators) guidelines.
Keep in mind these might include changes to the embarkation and disembarkation process, number of passengers on board, additional health checks, special cleaning of cabins and public areas, medical care on board and options for evacuation.
We always advise you to take out a good travel and cancellation insurance. Make sure to review whether your insurance covers medical expenses, evacuation and other expenses in case of COVID-19 infection.