FREQUENTLY ASKED QUESTIONS
What is included in the price?
- Every trip is different, inclusions are listed at the dates and rates page: rates include/exclude. For example: Cruising the Antarctic peninsula
Is travel insurance necessary?
- We advise all of our guests to take out an travel and cancellation insurance with evacuation and repatriation (up to USD 500.000).
What kind of documentation is required?
- Please make sure your passport is valid for at least 6 months after your trip ends.
- Approximately two weeks before you depart and once all forms and final payment have been received, you will receive your boarding pass.
Is there an doctor on the ship?
- On all of the trips to Antarctica and Arctic (Greenland/Spitsbergen/Franz Josef Land/North Pole), there will be a doctor on board. During our expeditions/cruises in Norway (winter whales of Norway and northern lights cruis) we don't have a doctor onboard.
- That being said, we recommend to bring enough prescribed medication with you. Not only for the cruise itself but also for your entire journey.
Will I get seasick while travelling to the polar regions?
- Antarctica - Everyone reacts differently to the occasional, rough water of the Drake Passage. Not all Drake Passage crossings are rough. We recommend preventative medications at all times.
- The Arctic - While we are navigating between the Arctic islands we may get into rough seas. But once sheltered by islands in icebound waters, you won’t feel any ocean swell or heavy seas.
Do I have to be in good health and really fit to join an expedition to Antarctica or the Arctic?
- When you join an expedition to Antarctica or the Arctic, you must be in good general health and able to walk long distances. If you join an excursion or landing, you must be able to get up and down the steep gangway from the ship to the water level to board the Zodiacs. Staff will assist you in and out of the boats. Ashore it can be slippery and rocky, therefore we recommend to be in good general health without any life-threatening conditions.
Winter Whales of Norway expedition / Northern light cruise
What is the best time to spot Orcas and Whales in Norway?
- During our trips from October until February you have the best possibilities to see whales and orcas.
- Days are short during the winter months, please have a look at the following website for the amount of daylight during our expeditions: https://www.timeanddate.com/sun/norway/tromso
Can we scuba dive with the Orca's?
- No, we will not scuba dive, only snorkel with the whales. We are much more flexible getting in and out of the water with only snorkel gear. The whales swim in shallow waters where the herring and the light are at its best, so diving is not offered. Weight and belts are available on board for those who would like to use it.
Do I need to snorkel or can I join this trip as a non-snorkeller?
- No, you don’t need to snorkel and can enjoy the close whale encounters from the zodiac. You will have an excellent view on spy hopping and tale waving from the ship. Plus the beauty of the scenery and the pink-orange light are also amazing topside experiences.
What gear is included during the Winter Whales of Norway trip?
- For this trip we provide: hoods, gloves, dry suit, fins, mask & snorkel and boots.
- Warmtec undergarment is not included in the price but can be rented on board.
What do I need to wear underneath my dry-suit?
- When you are well travelled and have been previously to colder areas (Antarctica/Arctic or winter holiday), you can wear most likely the same clothes. We recommend to wear several layers of thermal (woollen) clothes as it warm and cosy inside and outside can get very cold.
- During our expedition you are able to rent a warmtec undergarment for EUR 75 for a week. This suit keeps you comfortable and warm during your time in the water.
How rough can the weather get?
- Our trips are during winter, it can be breathtakingly beautiful but it can be also rainy and stormy.
Do people often get seasick?
- This depends how the weather will be during the trip. Please see answer above.
- We always recommend our guests to visit a doctor or pharmasist before the trip. You know best if you easily get seasick and are prone to motionsickness.
Is there WiFi onboard of the vessels?
- There is no WIFI onboard but you can use your mobile device and a sim card and use the local roaming networks.
What time does embarkation starts?
- Embarkation/boarding starts at 4 pm until 6 pm.
What time is disembarkation?
- Disembarkation is after breakfast.
- If you wish to leave earlier due to an early flight or excursion we are able to arrange early check-out.
What if I miss my flights?
- If you are unable to arrive on time for boarding please contact your Expedition Leader or the office (firstname.lastname@example.org). They will inform you what you should do.
Is there a dress code during these expeditions?
- In keeping with our expedition's atmosphere, dress code on board is informal. Bring casual and comfortable clothing. Keep in mind that much of the scenery is best appreciated from the deck, which can be slippery. Bring sturdy shoes with non-slip soles and make sure your jacket is never far away in case the call “Whales!” comes over the loudspeaker and you have to dash outside. Wear layers since it is comfortably warm aboard the ship - and often cold on deck.
What kind of electric outputs are used on board?
- The electrical supply aboard the ship is 220v, 50Hz. Electrical outlets are standard European with two thick round pins. U.S. passengers may need a 220v/110v converter.
Do I need to give gratuities to the staff/guides?
- The customary gratuity to the ship’s service personnel is made as a blanket contribution at the end of the voyage which is divided among the crew. Tipping is a very personal matter and the amount you wish to give is at your discretion. It is better for the crew, if you can give them cash in Euros or Norwegian Krone.
Is there an open bridge policy?
- You are nearly always welcome on the bridge, an excellent place to watch ship operations and maintain a lookout for wildlife. Please remember, however, that the bridge is a working place. To enable our officers to navigate the ship, remain on the port side of the bridge and please do not eat or drink. When in port, during rough weather and other times for reasons of safety, the bridge will be closed to visitors.
What is the age range aboard?
- Passengers on a typical voyage range from their 30s to their 70s - with a majority usually from 40 – 65. Our expeditions attract independent-minded travellers from around the world. They are characterised by a strong interest in exploring remote regions. The camaraderie and spirit that develops aboard is an important part of the expedition experience.
When do I receive my travel documents?
- We aim to sent your travel documents two weeks prior to the trips departure.